Rudolph Echenique
Bilingual IT Engineer | Telecommunications Engineer
SYSTEM_PROFILE
I'm an experienced IT professional with a strong background in network administration, system support, and infrastructure design. With hands-on expertise in Cisco, Mikrotik, Meraki, Fortinet, HP, Aruba, and Ubiquiti technologies, I specialize in deploying, optimizing, and maintaining secure, high-performance networks.
Throughout my career, I've worked in both Latin America and Oceania, supporting businesses in critical IT operations, user support, and security management. I’m passionate about networking and constantly improving my skills, with multiple MikroTik certifications and progress toward the CCNA certification.
KERNEL_MODULES (Skills)
Networking & Systems
- • SD-WAN (Design & Implementation)
- • Fortinet & Cisco Meraki Cloud
- • Mikrotik RouterOS (Advanced Routing)
- • Microsoft 365 & Google Workspace
- • Active Directory & Windows Server
- • Kaseya365 & Datto RMM
Dev & Tools
- • NestJS (Scalable Backend)
- • TypeScript / Node.js
- • Next.js / React
- • Zabbix Monitoring
- • IT Glue Documentation
- • Veeam Backup Management
RUNTIME_LOGS (Experience)
IT Support Team Leader
Aug 2025 — PresentExpert IT • Auckland, NZ
- 🎯 Leadership: Led the Help Desk team to achieve key performance targets, improving ticket resolution times and call answer rates.
- 🔄 Escalation Management: Managed ticket escalation and transfer to technical/project teams, ensuring smooth workflows.
- 🛠️ Technical Guidance: Acted as the main point of escalation for complex issues, providing support to team members.
- 📊 Business Growth: Monitored and recorded new opportunities identified through customer interactions.
- 🤝 Collaboration: Maintained close collaboration with Project and VIO teams to align support operations.
System Engineer
Mar 2024 — Aug 2025Expert IT • Auckland, NZ
- ☁️ Microsoft 365 & Support: Managed M365 environments and provided Level 1/2 technical assistance to minimize disruptions.
- 🔧 Troubleshooting: Advanced resolution of Network issues, Endpoint hardware/software, and Operating Systems.
- 🛡️ Security & Maintenance: Deployed Datto EDR/Malwarebytes and managed Veeam Backups for data integrity.
- 📄 Documentation: Maintained accurate records using IT Glue for IT processes and procedures.
- 🧰 Tools: Remote support via Datto, AnyDesk, and TeamViewer. Ticket system management.
Senior Network Administrator
May 2021 — Dec 2023Sucesores de Alfredo Williner S.A. • Argentina (Remote)
- 👨💼 Responsible for designing and maintaining LAN/WAN networks for over 10 branches.
- 📡 Network Transformation: Oversaw the deployment of SD-WAN replacing MPLS networks, optimizing performance and costs.
- 🛡️ Security: Implemented cybersecurity policies and perimeter security.
- 📊 Monitoring: Managed systems like Zabbix, The Dude, and phpIPAM.
- 🔧 Configuration: Cisco, Cisco Meraki, Fortinet, and Mikrotik load balancing.
Head of Fiber Optic Engineer Dept.
Feb 2018 — May 2021Nubicom S.R.L. • Salta, Argentina
📈 Comprehensive analysis and development of projects, KPI generation, and supervision of fiber optic infrastructure deployment (FTTH).
Project Manager
Sep 2018 — Mar 2020Nubicom S.R.L. • Salta, Argentina
🚀 Led the implementation of information transport systems for the Security System 911 of the Province of Salta.
KNOWLEDGE_BASE
Education
Telecommunications Engineer
Universidad Católica de Salta (2010 - 2019)
Mikrotik Certified
- • MTCINE (InterNetworking Engineer)
- • MTCSE (Security Engineer)
- • MTCTCE (Traffic Control Engineer)
- • MTCRE (Routing Engineer)
- • MTCNA (Network Associate)
Cisco & Fortinet
- • CCNA: Switching, Routing, and Wireless Essentials
- • CCNA: Introduction to Networks
- • Fortinet NSE 1 & NSE 2 Network Security Associate
Development & Tools
- • Nest: Scalable Backend Development (Node.js)
- • Professional Backend with NodeJS
- • Zabbix: Beginner to Expert
- • ISO 20000 Internal Auditor
COMMUNITY_CONTRIBUTIONS
GNU/Linux Norte (2016 - Present)
Speaker & Workshop Leader
Leading discussions on Open Source Software, delivering workshops on ArchLinux, Open Hardware (Raspberry Pi/Arduino), and Free Messaging technologies at events like FLISoL.